Privacy Policy

🔐 Privacy Policy – JHD Industrial Solution

At JHD Industrial Solution, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you use our website www.jhdindustrialsolution.com, our vendor platform, or other associated services.

1. Who We Are

JHD Industrial Solution is a registered business in India with its office located at:
📍 Opp. Power House, Near Old Bus Stand, Sector -1, Manesar, Gurgaon, Haryana – 122050
📧 Email: sales@jhdindsolution.com
📞 Phone: +91-8295106402

We provide B2B industrial products and vendor services, operating an eCommerce platform for businesses across India.

2. Information We Collect

We collect the following types of data:

a) Personal Information (provided by you):

  • Full Name

  • Company Name

  • Email Address

  • Mobile Number

  • GST Number

  • Shipping & Billing Addresses

  • Bank Account Details (for vendors)

b) Automatically Collected Information:

  • IP Address

  • Browser Type & Version

  • Device Information

  • Timezone, Location (approx.)

  • Website activity (pages visited, clicks, bounce rate)

  • Cookies & usage data

c) Third-Party Data (where permitted):

  • Ratings, feedback, or KYC data from logistic partners

  • Verification through credit rating or business directories

3. How We Use Your Information

We use your data for the following lawful purposes:

  • To create and manage your user/vendor account

  • To verify vendor applications and documentation

  • To process and fulfill orders

  • To send invoices, confirmations, and delivery updates

  • To respond to customer service queries

  • To personalize your user experience

  • To send promotional emails, offers, and notifications

  • To improve our platform through analytics

  • To comply with legal, regulatory, and tax obligations

4. Legal Basis for Processing (GDPR/Indian IT Act)

We process your data under one or more of the following legal grounds:

  • Consent

  • Contractual necessity

  • Legal obligations

  • Legitimate business interests

  • Compliance with Indian IT Rules (Reasonable Security Practices)

5. Cookies & Tracking Technologies

We use cookies to enhance your experience. Cookies help us:

  • Remember login sessions

  • Analyze site traffic and performance

  • Improve site usability

  • Retarget users with ads

You can control or disable cookies via your browser settings.

6. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share your data with:

  • Logistics & delivery partners (to ship orders)

  • Payment gateway providers (to process payments securely)

  • CRM & email service tools (for marketing or support communication)

  • Government agencies (when required by law or court order)

All our third-party partners are contractually obligated to protect your data.

7. Data Retention

We retain your personal data:

  • As long as your account is active

  • As required for legal, accounting, or tax obligations

  • Up to 7 years post-account closure (unless requested for early deletion)

You may request data deletion at any time by contacting: privacy@jhdindsolution.com.

8. How We Protect Your Data

We employ industry-standard security practices:

  • SSL encryption

  • Secure firewalls and intrusion detection

  • Access controls and role-based permissions

  • Regular software updates and audits

Despite our efforts, no method of transmission or storage is 100% secure. Users share data at their own risk.

9. Your Data Rights

You have the following rights regarding your personal data:

  • Right to access your data

  • Right to correct or update incorrect information

  • Right to request data deletion

  • Right to object to certain processing

  • Right to withdraw consent at any time

  • Right to lodge a complaint with the authorities

To exercise any of these rights, contact us at sales@jhdindsolution.com.

10. Third-Party Links

Our website may contain links to external sites. Once you leave our domain, we are not responsible for the privacy practices of other websites. We recommend reviewing their privacy policies before sharing any information.

11. Children’s Privacy

Our platform is strictly intended for use by adults (18 years and above). We do not knowingly collect personal information from minors. If we discover a user is under 18, we will delete the data and deactivate the account.

12. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. All changes will be posted on this page with a revised “Last Updated” date. Continued use of the platform constitutes acceptance of the updated policy.

13. Grievance Officer (India IT Compliance)

In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are as follows:

Mr. Jai Singh
📧 Email: grievance@jhdindsolution.com
📞 Phone: +91-8295106402
📍 Address: Opp. Power House, Near Old Bus Stand, Sector -1, Manesar, Gurgaon, Haryana – 122050

14. Contact Us

For questions about this policy or your data rights, please contact:

JHD Industrial Solution
📧 Email: sales@jhdindsolution.com
📞 Phone: +91-8295106402
🌐 Website: www.jhdindustrialsolution.com

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

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