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Frequently Asked Questions
1. How can I register as a vendor on JHD Industrial Solution?
You can register by filling out the vendor application form on our 'Work With Us' page. Our team will contact you within 48 hours.
2. What documents are required for vendor registration?
You will need to submit your GST number, PAN card, business address proof, and a signed vendor agreement.
3. What kind of products can I sell on JHD?
You can sell industrial tools, safety equipment, electrical components, hardware, and MRO supplies.
4. Is there a registration fee to join as a vendor?
No, vendor registration is completely free of cost.
5. How do I upload my products?
You can upload your product catalog via our dashboard in XML, Excel, or CSV format.
6. Do I need technical knowledge to manage my listings?
No, our vendor dashboard is user-friendly. We also provide support if needed.
7. How are orders fulfilled?
Vendors can either ship using their logistics or opt for JHD’s shipping services depending on availability and product type.
8. How do I get paid?
Payments are made via NEFT/IMPS to your registered bank account within the agreed cycle.
9. Is there a minimum order requirement?
No, you can start fulfilling orders of any size depending on your product availability.
10. Can I advertise my products?
Yes, we offer promotional services including digital ads and email marketing campaigns.
11. Is JHD Industrial Solution B2B or B2C?
We primarily operate as a B2B platform, catering to businesses and bulk buyers.
12. How do I track my orders?
Our dashboard includes a real-time order tracking system for vendors and customers.
13. Can I offer discounts or promotions?
Yes, vendors can manage promotional pricing or request inclusion in our sales campaigns.
14. What if a product is returned?
We have a clear return policy. Returned items will be routed back to you, and your account will be adjusted accordingly.
15. Do you offer support for bulk uploads?
Yes, we assist vendors with bulk uploads and inventory syncing.
16. How long does the approval process take?
Typically, it takes 2–3 business days to verify documents and activate your vendor account.
17. Is there any commission or fee on each sale?
Yes, a small commission is deducted per order depending on your product category.
18. Can I modify my product listings?
Yes, product details like price, stock, and description can be updated anytime via the vendor portal.
19. Do you provide analytics?
Yes, you get access to performance insights, clicks, views, and sales reports through your dashboard.
20. How can I contact support?
You can contact us at sales@jhdindsolution.com or call +91-8295106402.