📝 Terms & Conditions – JHD Industrial Solution

Effective Date: 05-05-2025

Welcome to JHD Industrial Solution (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.jhdindsolution.com, mobile services, vendor portal, and any other services provided (collectively, the “Platform”).

By accessing or using the Platform, including registering as a vendor, browsing our catalogs, or placing orders, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Company Overview

JHD Industrial Solution, located at Opp. Power House, Near Old Bus Stand, Sector -1, Manesar, Gurgaon, Haryana – 122050, is a B2B industrial products distributor and service provider. We connect businesses with quality industrial tools, MRO supplies, safety gear, electrical components, and more through our digital platform.

2. Eligibility to Use

By using our services, you confirm that:

You are at least 18 years old or the age of majority in your jurisdiction.
You are registering as a company, distributor, wholesaler, or industrial buyer.
You have the authority to enter into contracts on behalf of your business entity.

3. Account Registration

To use certain features of the Platform (e.g., becoming a vendor or buyer), you must:

Provide accurate, current, and complete information.
Maintain the confidentiality of your login credentials.
Accept responsibility for all activities under your account.

We reserve the right to suspend or terminate any account found to contain false or misleading information.

4. Vendor Registration & Responsibilities

Vendors wishing to sell on our platform must undergo a verification and onboarding process. Upon approval:

Vendors agree to provide correct product descriptions, pricing, stock availability, and documentation.
Vendors must comply with packaging, shipping, and delivery standards.
Any delays, product defects, or non-compliance will be subject to penalties or account suspension.
All products must adhere to legal and industrial safety guidelines.

5. Product Listings

By listing a product, vendors agree that:

They own the product or have the legal right to sell it.
The content (images, specs, certifications) is not plagiarized or misleading.
Listings do not infringe any intellectual property or violate laws.

We reserve the right to edit, remove, or reject listings without prior notice.

6. Pricing & Payments

Vendors are responsible for setting and updating prices.
Prices must include applicable taxes (e.g., GST).
Customers will make payments via secure methods. JHD Industrial Solution will disburse vendor payments based on the agreed cycle after deducting applicable service charges or commissions.
Vendors must maintain valid bank details for transactions.

7. Shipping & Logistics

Vendors can choose to ship via their logistics partners or request JHD’s logistics support.
Orders must be fulfilled within the agreed dispatch time.
Delays in shipment or non-fulfillment may affect vendor ratings or lead to penalties.

8. Returns & Refund Policy

Buyers may initiate returns based on product defect, damage, or non-compliance.
Vendors are expected to accept returns and process replacements or refunds within 7 business days.
Repeated return-related complaints may result in removal from the platform.

9. Intellectual Property

All trademarks, logos, content, images, and platform design are the property of JHD Industrial Solution or respective licensors. You may not use our branding or content without written permission.

10. Prohibited Activities

You may not:

Use the platform for fraudulent or illegal purposes.
Upload malware, viruses, or malicious code.
Impersonate another individual or company.
Attempt to breach our platform security.
Collect or harvest data without consent.

Violation of any of these may lead to immediate account termination and possible legal action.

11. Disclaimer of Warranties

JHD Industrial Solution provides the platform “as is” and “as available.” We do not guarantee:

That the platform will be uninterrupted or error-free.
That information or products are always complete, accurate, or up to date.
That third-party actions (vendors, buyers) will meet your expectations.

All users must exercise due diligence before entering into transactions.

12. Limitation of Liability

Under no circumstance shall JHD Industrial Solution or its directors, employees, or affiliates be liable for:

Loss of revenue or profits
Business interruption or operational loss
Loss or corruption of data
Indirect, incidental, or consequential damages

Our total liability will not exceed the amount you paid to us in the last 6 months, if any.

13. Termination of Services

We reserve the right to:

Suspend or terminate accounts with suspicious, illegal, or harmful activity.
Modify or discontinue any service at any time, with or without notice.
Block IPs or access in response to Terms violations.

14. Data Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details about:

What information we collect
How we use your data
Your rights over your personal information
Data storage, retention, and security measures

15. Force Majeure

We shall not be held responsible for any delay or failure in performance caused by natural disasters, internet failures, government restrictions, war, strikes, or any force majeure event.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India, and disputes shall be subject to the jurisdiction of Gurgaon courts, Haryana.

17. Amendments & Updates

We may modify or update these Terms periodically. Users are encouraged to review this page regularly. Continued use of our platform implies acceptance of the revised Terms.

18. Contact Information

For any queries regarding these Terms, you may contact us at:

JHD Industrial Solution
📍 Opp. Power House, Near Old Bus Stand, Sector -1, Manesar, Gurgaon, Haryana – 122050
📧 Email: sales@jhdindsolution.com
📞 Phone: +91-8295106402
🌐 Website: www.jhdindustrialsolution.com