Refund Policy
Effective Date: 29/09/2024
At JHD Industrial Solution, we strive to provide a seamless shopping experience for our customers. This Refund Policy outlines our guidelines regarding refunds for products purchased through our multi-vendor eCommerce platform. By making a purchase on our website, you agree to the terms outlined in this policy.
1. General Refund Policy
Refunds are available for products purchased through JHD Industrial Solution, subject to the conditions outlined below. Each vendor on our platform may have specific return and refund policies, so please review the vendor’s individual terms when making a purchase.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Request Period: You must initiate the refund request within [insert number] days of receiving the product.
- Condition of the Product: The product must be in its original condition, unused, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase must be provided with your refund request.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact the Vendor: Reach out to the vendor from whom you purchased the product using the contact information provided on their product page.
- Provide Necessary Information: Include your order number, proof of purchase, and the reason for the refund request.
- Follow Vendor Instructions: Adhere to any specific return instructions provided by the vendor.
4. Return Shipping
- Shipping Costs: The customer is responsible for any return shipping costs unless the product is defective, damaged, or not as described.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over Rs.5000. We cannot guarantee that we will receive your returned item.
5. Refund Processing Time
- Once the vendor receives your returned item, they will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.
- Please note that the time it takes for the credit to appear on your account may vary based on your bank or credit card company.
6. Exclusions from Refunds
Refunds are not applicable in the following cases:
- Products that have been used, opened, or damaged.
- Sale items or items marked as non-returnable.
- Items purchased outside of the specified refund request period.
7. Dispute Resolution
If you encounter issues with your refund request that cannot be resolved with the vendor, please contact our support team at [Insert Contact Information]. We will do our best to mediate the dispute and find a resolution.
8. Changes to the Refund Policy
JHD Industrial Solution reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated. Your continued use of the platform signifies your acceptance of any changes to this policy.
9. Contact Information
For further questions or assistance regarding our Refund Policy, please contact us at:
JHD Industrial Solution
Email: Support@jhdindustrialsolution.com
Phone: +91 8059982049
Address: Manesar, Gurugram, Haryana-122050
